Staying safe with AI

A few simple habits keep you, your money and your information safe.

Never put your card details into a chat

Never type a credit or debit card number into ChatGPT, Claude, Ask Felix, WhatsApp, email or any chat.

Card details only go on a secure payment page you opened yourself: check the web address letter by letter, look for the padlock and https, and use a proper checkout (such as Stripe's), or Apple Pay or Google Pay so the shop never sees your card number.

Felix and AI with Felix will never ask for your card details in a chat, an email, a text or a phone call. We only take payment on our secure checkout page. If anyone claiming to be Felix asks for your card, it isn't us.

Typed a card number into a chat by mistake? Delete the chat, then call your bank on the number on the back of your card.

Five things never to type into any AI chat

Card numbers
Passwords, PINs and one-time codes
Bank details
National Insurance numbers
Health information

Keep your chats private

ChatGPT – Settings > Data controls > turn off "Improve the model for everyone". Use Temporary Chat for one-off private questions.

Claude – Settings > Privacy > turn off "Help improve Claude". Use an incognito chat (the ghost icon).

Menus change; we check these weekly.

Spot AI scams and voice clones

Phishing messages can now look perfect – no spelling mistakes to give them away.
Voice clones can sound just like someone you love. Hang up, call back on a number you trust, and agree a family safe word.
Banks never ask you to move money to a "safe account".

How to report it

Forward scam texts to 7726.
Forward scam emails to report@phishing.gov.uk.
Call 159 to reach your bank safely.
Report Fraud at reportfraud.police.uk or 0300 123 2040 (Scotland: Police Scotland on 101).

For businesses

Don't paste customer personal data into personal AI accounts.
Replace names with "Customer A".
For regular use with staff or customer data, use a business plan such as ChatGPT Business or Claude Team, which don't train on your data by default.
Mention AI tools in your privacy notice.

Safe on your phone

Official apps only – check the publisher is OpenAI or Anthropic.
Keep a passcode on your phone.
Only allow the camera and microphone for apps you trust.
Crop screenshots before you share them.
Type instead of talking when you're in public.